Cases & Testimonials
I felt sick so I went to a big hospital near my house, but they rejected me
Japanese medical services aren’t available 24h/365 days a year. The opening hours vary.
There is no GP system in Japan so a specialist for your condition is necessary.
If you go to the wrong clinic/hospital there is a chance you can be turned away from the hospital and will need to seek treatment somewhere else
Contact us before you make your visit. We will find an appropriate service and make the necessary arrangements for you.
I am going to give birth in Japan, so I am looking for a maternity hospital or a birth center. I am also concerned that the cost of giving birth in Japan may be quite expensive.
We have a list of English-speaking maternity hospitals and birth centers and can help to make delivery arrangements.
If you are covered under Japanese health insurance, you can receive benefits that cover most of the costs
It is also possible to pay the benefits directly to the maternity hospitals/birth centers.
We can help you make the application for the benefits.
When my child is sick, where should I go? Also I need information about baby check-ups and vaccinations.
We will find an English-speaking pediatrician in your neighborhood.
With a Child Medical Care Certificate, your child’s medical expenses are free.
Infant check-ups and vaccination information come from your local municipal office and most services are free.
We can help you obtain the Certificate, necessary information and make arrangements for you.
more testimonials to be updated!
Because personal health information is included in testimonials, information that may identify the person who provided testimonials (e.g. name) is omitted from testimonials. The testimonial with a name is under a fictitious name chosen by the author.
When I was travelling in Japan I became ill with bronchitis, JHI were very helpful in arranging for me to visit a doctor in Aizu Wakamatsu and for an interpreter to assist. On my return to Tokyo I requested further treatment. Again JHI arranged for me to visit an English speaking doctor in Shibuya who provided me with antibiotics which cleared my condition. With the advice of JHI, the full costs were reimbursed by travel insurer.
Tourist from Australia
I wanted to see an English-speaking medical specialist but didn’t trust the information that I was able to find online on my own. JHI provided multiple options close to home within a few hours. I was impressed with the level of detail provided, including hours, service details, pricing and access information. This saved me a great deal of time and effort.
Expat from the US
Just call me John. I have been here in Japan for over two years and I am from an Asian neighboring country. Despite being here for over two years, my Japanese still is pretty poor. Lately, I’ve had concerns regarding a serious and a quite confidential medical matter, STD. I have been worried about the possibility of me acquiring this disease. With my poor Japanese skills, I tried to search for sites in the internet which can provide me with English medical assistance until I found out about JHI (Japan Healthcare Info). I emailed them right away about my situation and even if it was a weekend, I instantly got a reply.
I asked them to help me seek for health centers which provide free STD check-up near my place. Also, in case free medical check-ups won’t be available in my place, I asked them to provide me with a list of hospitals close to my area which render English services. And so, on the first working day after I sent them an email, they replied to me with a list of options I can take ranging from free health centers to hospitals with English speaking staffs. This was accompanied with detailed information on the location of the health centers, the process I need to go through to have the check-up, and the things I needed to prepare including the amount for those which don’t offer free services.
With these options, they asked me which one I would consider to have my check-up. However, because of certain matters like financial problems, and my unavailability on those dates where the medical services are available, I had a hard time deciding. So they sent me other options giving consideration on my concerns such as financial matters as well as the dates when I can be available for the check-up. Finally, I was able to make my choice.
After deciding on which health center to go, they called the center right away to set an appointment for me. And so, they got me my schedule with the complete details regarding the check-up. Considering that I wasn’t familiar with the place, they gave me a detailed description of how to get to the place with maps and pictures of the place. It was amazing how everything was really in details which made it easier for me to find the place. So finally, I was able to have my check-up. They had an English speaking staff at the center so I had no problems at all. Everything went smoothly, thanks to all the necessary information I got from JHI.
Lastly, I would like to give credit to the staff in charge of my case. She was totally nice making sure I get all the information I needed. Also, considering the fact that my case was quite a serious and confidential matter, she made sure that everything was kept private. Now, I’m glad to know that for foreigners like me who need medical support here in Japan, there is this organization which can really provide us with complete help and assistance we need.
Thank you so much for taking the time to help me. I really appreciate your help. You offer a very useful service that helps out the foreign community of Japan.
Our client from UK
(JHI service) was helpful because it was very quick to respond to my requests in a professional manner and let me felt at ease that they were going to be able to help me with whatever problems I had.
Our client from the US
The staff helped locate English-speaking clinics/hospitals near me with directions to the locations. Also provided me with information about the doctor who speaks English and when the best time to go would be.
Our foreign client from the Tokai area, Japan
Very quick response time, and even though I feel like my questions are a bit silly, or I feel silly asking, they are always treated respectfully and answered fully.
Our client from the US
JHI service was absolutely helpful. You did far more than I expected. You narrowed the list down to two hospitals in my own ward, provided full information on them, checked appointment availability, and even offered to make an appointment on my behalf.
In addition, you informed me of a treatment fee support program of my disease in my ward and offered me help with filling in the forms.
Our client from the UK
I am going to Japan in the beginning of my pregnancy and I was worried about the trip and what to do if I did not feel well. JHI has helped me have a safer trip indicating a couple of clinics near my hotel where the doctors speak English and I could get speciallized assistance. Now I feel I can enjoy better my days in Japan!
Our client from overseas
The service was very fast and friendly. I called the number and within 20 min they sent me all the info I needed to my email. Even more helpful since my Japanese is not so good but they were very good in English. Thank you.
Our client from the US
When I fractured my ankle playing basketball Japan Health Info found me an English speaking Physiotherapist for my rehabilitation. Within 24hrs of contacting them i was provided with the contact details for a physio near where I live and covered by national health insurance. They also provided me with information on costs and how to make the transition to a new consultant.
Our UK client