About JHI

JHI icon

Japan Healthcare Info. (JHI) is a social entrepreneur organization founded in 2010. Our healthcare professional staff are dedicated to providing service in order to enhance well-being of international community in Japan.

JHI is a selected member of the most renowned non-profit Japanese social entrepreneur training organization and awarded Japanese government grant in 2010.

Opening Hours

April 2017

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Monday-Friday 9:00-17:00

(Not open for 24 hours/365 days)
contact@japanhealthinfo.com Currently no phone service is available.

Inquiries sent after 17:00 or on holidays/weekends will be followed up on the next business day. Please check your Spam/Draft Folder if you do not receive a response for longer than 24 hours


Emergencies


The basic procedures for finding emergency pediatric services are nearly the same as finding other emergency facilities. Visit our Emergency Clinic page for details.Most cities have at least one pediatric emergency clinic or hospital that can provide care at night and on holidays.

Things to keep in mind about emergency pediatric services

Can I just take my child to the nearest hospital and receive care? The answer is often NO. The problem is, many clinics and hospitals rotate through evening and holiday shifts, making it more complicated to find one when needed.

For example,

Clinic A is open on Sunday, from 9:00 am to 5:00 pm
Then Clinic B takes over from 6:00 pm to 10:00 pm
If there is serious emergency, Hospital C will accept children from 10:00 pm until the next morning.

If you were to visit Hospital C before their pediatric service hours, they will not admit your child. They might not have pediatric staff available until 10:00 pm. Always check whether your child will be accepted before attempting to visit a hospital or clinic.

Serious Cases

If your child is very sick or badly injured, call 119 for an ambulance at any time, day or night. Refer to our Ambulance page for more details. Ambulances in big cities will arrive in five minutes on average and are free of charge.

Does my child need an emergency medical treatment?

Dial #8000 on any phone and you can speak with a nurse or pediatrician about your child’s condition and whether they should be taken to a clinic or hospital immediately. This service is mostly available in Japanese only.

Should I call an ambulance?

Telephone consultation services are available from the Tokyo Fire Department when you are unsure if your child is in need of an ambulance (No English service available).

Tokyo Fire Department Telephone Service
Within 23 wards of Tokyo: 03-3212-2323
Tama area: 042-521-2323
Or dial: #7119 on your telephone

Costs

If your child has Japanese Healthcare Insurance and a Free Medical Care Certificate, emergency services are also free of charge. If not, often you are required to pay some deposit (generally between 3,000-10,000 yen) and visit the clinic or hospital a second time, during regular hours to finish payment for the care provided because the accounting department will be closed during your after-hours visit.