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About JHI

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Japan Healthcare Info. (JHI) is a social entrepreneur organization founded in 2010. Our healthcare professional staff are dedicated to providing service in order to enhance well-being of international community in Japan.

JHI is a selected member of the most renowned non-profit Japanese social entrepreneur training organization and awarded Japanese government grant in 2010.

Opening Hours

January 2017

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Monday-Friday 9:00-17:00

(Not open for 24 hours/365 days) Currently no phone service is available.

Inquiries sent after 17:00 or on holidays/weekends will be followed up on the next business day. Please check your Spam/Draft Folder if you do not receive a response for longer than 24 hours

Archive for the ‘News’ Category

EST Doc Site

January 18, 2017 @ 6:26 pm

JHI is working with EST Doc, a hospital search web service.

They have rich information of English friendly dentists and clinics. Information is simple and easy to navigate.
We can help with inquiry and appointments as many clinics have Japanese only reception staff. Contact us and we will coordinate your visit.


New Year Holidays

December 28, 2016 @ 6:36 pm

New Year Holidays are coming up. Be noted that many of Japanese hospitals and clinics are closed typically from December 29th to January 4th (could be up to the 6th).

It will be very difficult to find a hospital during this time. Our general operation is closed from December 29th to January 4th but emails are checked every day. If you have questions or need help you can contact us at
Please note some fees may be charged during holidays.

Happy Holidays!


We are now working with an obgyn clinic that provides an online consultation in English and prescribes oral contraceptive pills. You do not have to travel to the clinic in person, simply have a consultation online and they will post-mail the pills anywhere in Japan. This will be a very convenient option for people living outside big cities.

Feel free to contact us for arrangement.


Medical Subsidies page

July 7, 2016 @ 5:49 pm

New article is updated on Medical Subsidies page.

A  lot more detailed information and subsidy users voices included. If you or you know someone who has a chronic condition and needs financial assistance, this page will be of your help.

Medical Subsidies


Support JHI activities

May 19, 2015 @ 8:39 am

Japan Healthcare Info (JHI) is a non-profit, social entrepreneur corporation. Our healthcare professional staff are dedicated to providing service in order to enhance well-being of international community in Japan.

Our staff are working voluntarily without salary however there are expenses to run services. We welcome new members to support our activities.

General Membership: Activity and financial assistance in general. General members priority consulting and other JHI services. (13,000 yen/year as individual member, 50,000 yen/year as corporate member)

Patronage Membership:Financial assistance to JHI (6,000 yen/year as individual member, 10,000 yen/year as corporate member)

Please use the following form to join. Thank you.

Membership Terms and Conditions

Japan Healthcare Info Privacy Policy, Description of Services, Terms and Conditions for Members
The following terms and conditions apply to Japan Healthcare Info membership services provided by General Incorporate Association Japan Healthcare Info (“JHI”) Shibuya-Ku, Tokyo, Japan.
・“Member” means the person or persons (spouse, dependent children, or life partner) who are designated as the Members on the registration and completed the membership fee payment .Privacy Policy・We collect personally identifiable information and information regarding personal health conditions and problems when you register as a Member of JHI and/or when Users make enquiries to us and seek medical coordination and/or assistance.・From time to time we may send a questionnaire to the email addresses of the Members and/or Users provided with the User/Member’s permission to investigate the quality of our service and/or ask the Users’ permission for uploading their feedback to JHI web site or JHI Facebook Page.・The personally identifiable information and information regarding personal health conditions and problems are only used to respond to your questions and/or the specific services you select.・The personally identifiable information and information regarding personal health conditions that JHI Members/Users provided are stored in a secure place offline and will not be disclosed to the third party.・The personally identifiable information and information regarding personal health conditions that the Members/Users provided can be discarded immediately after the intended use upon the Users’ and/or Members’ request.
Disclosure of your information
・JHI does not disclose any personally identifiable or personal health information we gather from our Members/Users.・We may only release any personally identifiable or personal health information to relevant medical and/or healthcare service providers/healthcare professionals so that they can make appropriate preparations for care and treatment. We only release any personally identifiable or personal health information with the Members/Users permission, or to comply with valid legal requirements such as a law, regulation, or court order. If the physical condition of the Members/User doesn’t allow the Members/User to permit JHI to disclose their personally identifiable or personal health information, JHI discloses personally identifiable or personal health information such as name, age, address, telephone number, nationality, health insurance details, personal health condition, treatment and medication history to the relevant third parties via telephone, email or on-site for the purpose of medical assistance.
Service Description
・The Members can reach JHI via email to seek advice.・JHI does not provide emergency assistance.・JHI does not provide professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor with any questions regarding a medical condition.・JHI is not liable for any damages or consequences arising out of the conditions above and other unexpected conditions.・Fees for coordination, translation or other services charged separatly to the Membership fee.Membership Eligibility・Membership commences only after JHI receives JHI Registration Form and the completed membership fee transaction.・Membership continues only for the period of a year for which the Membership Fee has been paid.・Membership can be terminated at any time if  the Member either (1) Becomes deceased or (2)  takes any action that may be  regarded as harmful to JHI or its reputation.Membership Fee・Membership fee is paid fully in advance for 12 months. Monthly payment option is not available.・Membership fees are not refundable under any conditions.・Membership services are not transferable.・Membership Fee does not include coordination nor translation services. Changes to Terms・JHI Membership Terms and Conditions may change at any time.Applied Law and Jurisdiction・This Terms and Conditions are subject to Japanese law.・Tokyo District Court has sole jurisdiction over any disputes arising out of or in connection with these Terms and Conditions.

The personal information provided in this form will only be used for registration purpose and will be kept strictly confidential.


New Service Systems

January 20, 2015 @ 4:05 pm

Yearly Membership Services ended in December 2014. We updated a new service system and fee list from this link.

The new system is more flexible and affordable. Please inquire us if you have any questions.



Home test kit

August 27, 2014 @ 4:30 pm

We have a contract with a lab and various home testing kits are available to ship. Please see the link below for details.

Home Test 

Some areas in Japan do not have English-friendly clinics for testing purposes so it has been really difficult to provide information where to get tested. We hope providing home testing kits can help.


We have been receiving messages from clients saying that responses from JHI are automatically sorted to Spam/Draft Folders recently.
Please check your Spam/Draft Folder if you have not received a response for a while.

To avoid this issue, adding JHI address ( to your contact list is recommended.
Here are the links to the steps.

Gmail Creating Contacts

Yahoo Mail Creating Contact Lists

Thank you for your cooperation and understanding.



New members story

November 25, 2013 @ 2:59 pm
posted by

A new member story is updated!

JHI assisted George locate a specialist hospital and informed subsidiary available for his condition. Your condition may be able to receive government subsidiary. Please contact us for further information.

#4 George’s story (Hepatitis C support)


Hospital List

October 8, 2013 @ 10:00 am

Quick reminder for list requests from our users – please read the following reasons for not giving the list for their benefits.

We occasionally receive requests for a list of all hospitals with English-speaking doctors on staff. Even though it might seem easier on the surface, there are actually a number of reasons by JHI chooses not to publish such a list:

  1. The availability of English-speaking doctors changes frequently at some hospitals and clinics
    This is very common due to the shortage of staff and the doctors’ schedules.
  2. Not all doctors at an international hospital are necessarily able to speak English
    Some hospitals use the word “International” in their name, but for many, this is in name only.
  3. Depending on the doctor’s English level and the condition of the patient, he or she might not be able to provide the best treatment for the patient
    When JHI coordinates doctor visits, we are often asked about the patient’s condition. At some health facilities, a simple case such as the flu will be accepted. But when presented with more complicated issues, such as a chronic disease or a condition that requires complex care, many say, “English is not available in this case.”
  4. If a hospital or clinic is constantly busy, they may not be welcoming to patients who can’t speak Japanese
    Because of the extra time it takes to communicate in a foreign language; English-speaking patients are not always welcome.
  5. Japan has no General Practitioners  so  you need to visit a specialist who can treat your symptoms
    You might find what seems like a conveniently located, English-speaking clinic. However, if it your issue is not the doctor’s specialty, they won’t be able to provide care for you.


JHI staff always takes our clients’ needs into consideration, and check with hospitals and clinics to ensure they can really provide the care needed. It may seem troublesome to contact our office to receive information, but in fact it is much quicker than reading over a list and wasting time visiting the wrong doctor!